Our Vacation Assistance Commitment

PVRGo.com is a travel website by PVDN, one of Puerto Vallarta‘s largest news organizations. We have our ears to the ground and our toes in the sand!

Making plans for your vacation in Puerto Vallarta:

We are happy to answer any questions you might have about Puerto Vallarta, from where to stay, where to eat, travel requirements and more. We love getting questions, it helps us to understand what travelers are thinking about and adding more resources on our website to help more people!


Booking hotels, vacation rentals, and tours in Puerto Vallarta:

Our site offers hotels, vacation rentals, and tour services paid directly to the owners or service providers. But that doesn’t mean we are not here to help you!


Confidence in booking online with PVRGo.Com:

PVRGo.com offers third-party rentals and services, we do not offer any service directly to the consumer, however, unlike most travel websites, we support you throughout your travel experience in Puerto Vallarta.

We cannot offer refunds for bad experiences or products and services that are not properly advertised by the provider because when you book a service, you pay the provider directly, not PVRGo.

However, any rental, tour, or other services you book through PVRGo is supported by our team. What this means is that we will advocate for you if you encounter a problem with a service not abiding by the terms and conditions of their service or mislead in advertising.

We will work on your behalf to request refunds and also file official complaints with Mexico’s consumer protection agency in the event that we cannot reach an agreement with the provider.

Repeated offenders will no longer enjoy the promotions of their service on PVRGo, as we want to offer only the best and most respectable service providers in our area.

We are with you from the beginning of your vacation planning until you depart Puerto Vallarta. We don’t just collect our commissions and leave you when you need a local advocate the most!

Need to file a complaint about a service booked on the PVRGo.com website, start now!


(We cannot assist you with complaints about rentals or services in Puerto Vallarta that were not booked through our website.)

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